FAQ

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First time orders

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Gift Cards

When you are not sure what someone needs a gift card is a great choice.

Moo Duk Kwan Mall   01/08/2016  


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Purchasing from the Moo Duk Kwan Mall® is easy:

If you know what you are looking for, use the locations, sources, categories or product navigation links to go directly to the items you are interested in.

You can also shop by browsing the our locations, sources, categories, collections, and product sections. Once you have found an item, use the 'ADD TO CART' button underneath or the COMPARE link if you want to compare it to other items.

Review the items in your shopping cart by selecting the 'SHOPPING CART' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping cart.

Click on 'PROCEED TO PURCHASE' to complete your order.

Soo Bahk Do Biz   01/08/2016  


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Basic packaging

Your items will generally be shipped to you in a bubble envelope, variable size cardboard box or in shipper specific packaging.

Return packaging

Before returning an item, please contact us at returns@moodukkwanmall.com for instructions. Returns should be shipped back to us in the packaging you received the items in.

Moo Duk Kwan Mall   01/08/2016  


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We aim to ship all orders within 24 working hours.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

The Moo Duk Kwan® Mall is not responsible for any delays caused by shippers or destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number if applicable.

If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track your future orders.

Moo Duk Kwan Mall   01/08/2016  


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The Moo Duk Kwan® Mall accepts Visa, MasterCard, American Express and Discover cards.

You can also choose to pay with PayPal or Amazon.

When selecting the PayPal or Amazon option at checkout, you will be directed to the respective site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to The Moo Duk Kwan® Mall.

Payment is debited when your order is processed.

Soo Bahk Do Biz   01/08/2016  


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Currently all Moo Duk Kwan® Mall orders are billed in US Dollars.

Moo Duk Kwan Mall   01/08/2016  


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When you register an account on the Moo Duk Kwan® Mall you will enjoy the following benefits through your account:

  • Track your orders
  • Manage your order history
  • Manage Your Subscriptions
  • Access Your Downloads
  • Save your address and credit card details for faster shopping
  • Request your return or exchange directly from your account - no need to contact customer care
  • Gain access to your Wish List(s) and Recommendations
  • Manage Items on your Waiting List(s)
  • Gain access to all sites on the Soo Bahk Do® Biz Network

To create an account, simply select MY ACCOUNT on the navigation bar and then REGISTER NOW to fill in your details.

Moo Duk Kwan Mall   01/08/2016  


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If you have forgotten your password, the Forgotten Password link will allow you to reset your password.

For security reasons we are unable to send your password via email

Moo Duk Kwan Mall   01/08/2016  


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The mall is in CATALOG MODE FOR beta testing. Call (888) 766-2245 to order. Dismiss